FREQUENTLY ASKED QUESTIONS

GENERAL

Do you take walk-ins?

Yes, we accept walk-ins. However, we highly encourage to book an appointment in advanced.



Can I cancel or reschedule my appointment?

Yes, you can cancel or reschedule your apppintment. Please notify us as soon as possible or at least 24 hours (1 day) before your scheduled appointment to avoid a cancellation fee. Cancellation fee: You will be charged 50% of the service you booked at your next visit if the following condition applies: (1) cancellation is made less than 24 hours (2) no show. We value your time so we would appreciate the same in the return.



What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, Debit Cards, Cash, Gift Certificates, Apply Pay, and Android Pay. We do not accept personal checks.



Where are you located?

We have two locations: 5007 W. Pico Blvd Los Angeles, CA 91009 1111 W. Olypmpic Blvd Los Angeles, CA 90015



What's your store hours?

We're open every Monday through Sunday, from 10:00AM to 8:00PM.



Is parking free?

Yes, free parking is available on our parking lot premises or residential streets.



NAILS

Are your tools sterilized?

Yes, we take cleaniness very seriously. All tools are washed, sanitized with liquid disinfectant and sealed in a sterilization pouches.



Can I provide inspo pictures?

Yes! Feel free to show us inspo pictures and we'll do our best to recreate it.



How long does a gel manicure last?

Gel manicure typically last up to two weeks or more.



LASHES

What are eyelash extensions?

Eyelash Extensions are individual strands of synthetic fibers made to replicate a natural eyelash. When applied, eyelash extensions lengthen and thicken your own natural eyelashes. The single strands are applied to each individual eyelash, one by one. With proper application, lash extensions look and feel completely natural.



How long will a set of Eyelash Extensions last?

Eyelash extensions will typically last the length of natural growth cycle of your own eyelashes. Depending on your activity and day-to-day routine, refills can be done 2 to 4 weeks.



Can I swim, shower, exercise, or visit a spa while wearing eyelash extensions?

After getting your eyelash extensions done, avoid wetting your eyes for the first 48 hours. After that 48-hour period, the adhesive used to apply your eyelash extensions is secure enough to allow you to get right back to your routine. However, keeping away from extensive contact with steam such as in saunas or certain facials.



How do I take care of my new eyelash extensions?

- Avoid getting lashes wet for the first 48 hours - Avoid hot steam or sauna - Use oil-free makeup remover or cleanser to remove any eye makeup. - Use foaming lash wash shampoo or a mild antibacterial foaming cleanser to cleanse the lashes. - Do not perm eyelashes or curl. - Brush with a clean mascara wand daily. TIP: Sometimes mornings are a mess! Try washing your lashes in the morning and gently brushing the top side of the extensions with a finger placed beneath. If too much tugging is noticed, a quick stop at your local studio may be necessary to help separate these extensions.



How long will it take to apply eyelash extensions and how is it done?

The application process for lash extensions normally takes about 90-120 minutes for a full set of lashes and 45-60 minutes for a refill. You will lay comfortably on a massage table with your eyes closed while relaxing ambient music is played in the background. During application, your lower lashes will be covered and the extensions will be applied only to your upper lashes one at a time.



What happens if I choose to have my eyelash extensions removed?

We do offer a service to have the extensions removed involving a short thirty-minute appointment in which we apply a gel remover. The gel remover is applied on top of the extensions without touching the skin and allowed to sit for 10 minutes. Once the adhesive is dissolved the extensions are gently wiped away with lint free applicators exposing the natural lashes.



STORE POLICY

Late Arrival

To remain on schedule for your appointment, please arrive on time. We suggest arriving 10 minutes prior to your reservation to allow time for parking, checking in, and getting settled. We may shorten your service time if you are late for your apppointment. The regular service price will apply.



Cancellation

To avoid cancellation fee, please provide at least 24 hour notice if you need to reschedule or cancel an appointment. Cancellation made less than 24 hours before your scheduled appointment time will be charged half price of all services booked at your next visit. No shows, appointment cancelled upon arrival, and appointments cancelled within less than an hour of the scheduled appoitment time will be charged in full for all service booked.



No Shows

Future booking will be affected if you fail to show for your scheduled appointment.